FAQ

Q. How do I make purchase through this site?

To make order for your purchase :-

  1. For new user please create new account at Create account
  2. Click “Add to cart” button on the products you wish to purchase.
  3. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to your payment for the products.
  4. You'll reach a log in page where you need to log into your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed  with your payment.
  5. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  6. From here, you need to select your shipping method and click “next” button.
  7. Next, you'll need to choose your payment method then click “next” button.
  8. After all these steps have been done, you need to reconfirm your billing details and agree on the terms and condition.
  9. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?

We offer various Payment Methods as shown below :-

 

1. Credit Card:


Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

 

2. Invoice / Cheque / Offline Bank Transfer:

Maybank
Bank Account : 562526507221
Account Name : Caliphidea Sdn Bhd

 

Once you have made the payment, please send us the payment details as proof :

 

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

 

And please scan / print screen / take a photo of the bank-in slip / payment receipt, email to order@topkhat.com or upload the receipt at Receipt Upload at the footer of TopKhat's Website.

 

Note: Your purchased products will not be processed until we have this confirmation.


Q. How can I change my account personal information and shipping address?



Q. I forgot the Password for my account! What should I do?

  1. Click on “Lost Password?” and fill your email that you used to register for the account in the box.
  2. Click 'Submit'.
  3. A verification token will be sent to your email address. Once you have received the token, you will be able to reset password for your account. Phew!



Q. Can I cancel an existing order that has been made?

 

Yes. BUT only if the order is still on pending status.

 

Once you have made sure that your order is pending, you can send us an email to our customer service staff at order@topkhat.com with the message titled “Request to cancel order” in order to inform us about the order cancellation .


Remember, orders that are in shipping or shipped status CAN NOT be cancelled



Q. What is the products' transaction currency?

 

All products transaction currency will be done in Ringgit Malaysia.

Q. How long does the delivery take?

 

We do not have ready stocks for most designs. Thus, we need atleast 7 to 10 working days for the whole process. Delivery usually takes about one or two days.


Q. I still have doubts!

 

Sorry that we're unable to clear your doubts in this page. Kindly send us an email to order@topkhat.com for us to help you.