Return & Refund Policy
- Products that are on SALE and purchases made with DISCOUNT COUPONS are non-returnable and non-exchangeable in any way and under any circumstances whatsoever.
- TOPKHAT will NOT be responsible in any way for undelivered/missing parcel caused by Pos Malaysia. We can only provide true details that the parcel has been sent out. Please contact POS MALAYSIA should you want a refund.
Our return policy allows for item(s) return and your choice of a full refund or replacement item(s). However, we do have a couple requirements for processing a return.
You may want to return your order due to any of the following reasons:
||The product is damaged during delivery
|Incorrect/ Wrong item**
||Not the product the customer ordered (e.g. wrong size or wrong color)
|Does Not Match
||Customer receives the item correctly, however, the item does not match with the customer’s house (We do accept replacement for this reason, but we accept no refund). Customer will bare the shipping cost for the return item and shipping cost for the new item.
*only refund will be issued
**TOPKHAT is fully responsible for the product exchange. The item must be returned and has reached us before we send the new item. The goods must be in its original condition along with original packaging including all accessories included. TOPKHAT is not responsible if the item returned is not in the mentioned condition.
Unless otherwise stated in the product description, the general requirements for returns are as follows:
- It is within ten (10) days from the delivery date
- You must have proof of purchase (order number,/buying invoice/delivery note/bank statement)
- The goods must be in its original condition and returned in the original packaging along with all accessories (care instruction & free gift received with it). All goods will be inspected upon returns.
- TOPKHAT is not responsible for any items that are returned in condition less than mentioned above.
- Any postage fee must be paid by the customer.
If you've received a damaged, defective or incorrect item, please act as soon as possible following these steps:
- Take as many clear and evident pictures of the product as you need to demonstrate the defect, damage or incorrect parts of the item, together with its original packaging materials. If possible, leave the packaging the same way as you first received the item.
- Send us the pictures to email@example.com with the subject "Return:" and your order number. Describe the defect, damage or incorrect parts as accurately and as detailed as possible.
- Wait for our reply as we review the problem. If it is valid for a return, we will notify you to mail the item back to our store address and give you further instructions on resolving the issue, along with a refund.
Please contact us at firstname.lastname@example.org or 03-87231985 if you have any questions or doubts.